WELCOME TO MATR BOOMIE
How do I pronounce “MATR BOOMIE”?
What does MATR BOOMIE mean?
MATR BOOMIE literally means motherland, the creative source, the ground we walk on. Not just the places we were born, but all the places we’ve seen and felt. Transcending borders and boundaries, MATR BOOMIE alludes to the people and places who have shaped our character and woven our unique perspectives. It’s the thread that binds us all in the same great human family. It’s what we mean when we say, ALL ONE. ALL KIN.
How do I access my account?
What can we expect from Matr Boomie?
PRODUCTS: INSPIRED DESIGN – With clean lines and delightful details, each piece hints at a deeper story. We craft inspired, timeless pieces that your customers will love and keep forever.
SERVICE: NURTURING CREATIVE COLLABORATION – We carefully observe and study your business so we can bring exciting ideas and curated collections to the table. Our in-house design team loves collaborating to develop custom products that you and your customers will love.
RELATIONSHIPS: TRUE PARTNERSHIPS – Beyond intellectual notions of fairness, equality and justice, it’s love that inspires our relationships and that drives us to do business the way we do. MATR BOOMIE is your friendly, reliable, true partner. Join our movement to create a world that’s more playful and beautiful, vibrant and diverse, thoughtful and sensitive, compassionate, kind and connected.
ORDERING & SHIPPING INFO
Where is MATR BOOMIE located?
Our U.S. office is located in Austin, TX. All of our products are shipped from India to our warehouse in Austin, where they are then shipped to you.
How can I contact you?
How can I place an order?
Do you have a paper catalog?
Do you have a minimum order?
Yes. We have a minimum order quantity by item and a total minimum order value of $200. Please contact us if you have questions.
When will my package be delivered?
Generally, orders within the continental United States will be received within 7 to 10 business days. It takes about 3 business days to process an order and 1 to 4 days for shipping, depending on your location and season. By default, we ship UPS Ground, which is priced by weight, size and dimensional weight. If you have an urgent deadline, please make note of it when you order or give us a call. Note: For trade show orders, a longer lead time may apply due to product development.
What is your backorder policy?
What is your backorder policy?
- MATR BOOMIE will ship all available items for your requested ship date and automatically put any unavailable products on back order. We will ship any backordered items that become available within 8 weeks in one combined shipment. Shipping charges for backordered items will not exceed 10% of the value of your backorder.
- Any remaining items that are still not available after 8 weeks will be automatically canceled and your original order will be closed out. At that time, if there are any items you would still like to receive from MATR BOOMIE, please place a new order.
Please be sure to state clearly on your order if you have specific backorder requests or policies that are different than the policy stated here. We automatically cancel any and all backorders $50 or less with the exception of displays.
Can I place an order now for a later ship date?
Do you ship internationally?
How much is shipping?
What are my payment options?
How can I change an order I already submitted?
I received a damaged item. What do I do?
Can I make a return?
I’m an online retailer. Can I sell your products?
Can I make a custom order?
For what price do I resell your products?
What exactly is Fair Trade?
Fair Trade is a market-based approach to alleviating global poverty and promoting sustainability. Fair Trade encompasses both economic and social development. Along with setting a fair price of goods and creating a safe working environment, it aims to improve the communities and livelihoods of the artisans. Learn more at Fair Trade Federation and firstname.lastname@example.org. To learn about how MATR BOOMIE got started in Fair Trade, visit our About page.
Are your products really handmade? Who made them?
Of course! Each product is handcrafted using traditional art forms by artisans in India. You can find information about all of our partner artisans here. We partner with a network of 20,000 artisans in about 40 communities throughout India. Each has a unique story and art craft that they focus on. These products also help preserve some of these art forms.
Are your products environmentally friendly?
The majority of our products are made with environmentally friendly (natural, recycled, renewable, non-toxic) materials, and one of the values of Fair Trade is ensuring an eco-friendly working environment for the producers. Read more about our environmental and sustainability initiatives here.
Do you provide merchandising display options?
Yes, we have a number of display options available to suit your retail store's needs.
Do you provide drop-shipping services?
Unfortunately, MATR BOOMIE is unable to accommodate drop-ship requests at this time. We currently do not have the staff or resources to guarantee that items will always be in stock or available to ship immediately. Our order minimum, however, is only $200, which is considerably low and will hopefully help accommodate retailers with limited space for inventory.
MARKETING & EDUCATION
Can I use your artisan pictures and stories?
Can I use your product images?
You can download product images from our site. You can use these images only for the purpose of promoting products that you have purchased from MATR BOOMIE.