Our U.S. office is located in Austin, TX. All of our products are shipped from India to our warehouse in Austin, where they are then shipped to you.

Our phone number is (512) 535-5228. You can also email sales@matrboomie.com.

You can place an order online at wholesale.matrboomie.com or email us atmbsales@matrboomie.com

Yes. We have a minimum order quantity by item and a total minimum order value of $200. Please contact us if you have questions.

Generally, orders within the continental United States will be received within 7 to 10 business days. It takes about 3 business days to process an order and 1 to 4 days for shipping, depending on your location and season. By default, we ship UPS Ground, which is priced by weight, size and dimensional weight. If you have an urgent deadline, please make note of it when you order or give us a call. Note: For trade show orders, a longer lead time may apply due to product development.

• MATR BOOMIE will ship all available items for your requested ship date and automatically put any unavailable products on back order. We will ship any backordered items that become available within 8 weeks in one combined shipment. Shipping charges for backordered items will not exceed 10% of the value of your backorder.
• Any remaining items that are still not available after 8 weeks will be automatically canceled and your original order will be closed out. At that time, if there are any items you would still like to receive from MATR BOOMIE, please place a new order. 

Please be sure to state clearly on your order if you have specific backorder requests or policies that are different than the policy stated here. We automatically cancel any and all backorders $50 or less with the exception of displays. 

Absolutely. This can help ensure that all of your merchandise is available by your ship date. Just make a note of it in the comments section when you order.

Yes! For shipping to Canada, standard shipping is UPS Ground. Shipping cost is typically 10% to 15% of your order total, but is dependent on weight and size of the order. UPS does door delivery, but if there is a customs duty involved, you are responsible for paying UPS the duty when the package is delivered.For international shipping other than Canada, we use either FedEx or USPS, whichever is more time – and cost-efficient. Shipping costs largely vary depending on weight and destination, and smaller orders tend to have proportionally higher shipping costs. For example, for a $250 order with a diverse mix of products, shipping is generally 30% to 40% of the order total, while varied orders over $500 generally have shipping charges that are 15% to 25% of the order total. The customer is again responsible for any additional customs or duties.

It varies depending on the items ordered. By default, we ship UPS Ground, which is priced by weight, size and dimensional weight. If you have an urgent deadline, please make note of it when you order or give us a call. Note: For trade show orders, a longer lead time may apply due to product development. We can also use FedEx or USPS by request. We would be happy to use your shipping account number if you specify on the order form.

We accept all major credit cards and checks. Checks will be made payable to: MATR BOOMIE.

You can email us at sales@matrboomie.com and we will be happy to assist you with any changes you need if possible. Note: We cannot guarantee that your order can be changed especially 24 hours after an order is placed. If your items are already packaged, unfortunately no changes can be made.

Please contact us within 15 days of receipt of the item(s) to let us know of the damage or defect. We will work with you in order to provide a replacement or refund/credit for the product.

We want you to be completely satisfied with our products. However, if you are dissatisfied with our product for any reason, you may make a return within 15 business days of receipt of item(s). Products must be returned in their original condition with product tag, and without retail price stickers. For returns related to damaged or defective items, MATR BOOMIE will incur shipping costs for domestic customers. Any shipping costs on returns made for other reasons will be at the expense of the customer. For quality issues arising after customer purchase and use, please contact us within 30 days of customer purchase or 60 days of your invoice. We will request a photo image of any damaged or defective items and can send replacements or issue a credit for the damages after review.  To initiate a return or exchange, please call us at (512) 535-5228 or email sales@matrboomie.com. Please specify the reason for the return, invoice or cash sale number, and whether you prefer replacements or credit to your account.

Of course! Customers may sell MATR BOOMIE products online through their own retail sites, although selling through 3rd party marketplaces such as Amazon/Ebay/Etsy/etc. is prohibited. We can also provide high-resolution product images for your online store.

Yes! Working directly with the artisans gives us the capability of customizing our products to meet your needs. We can create products that are not available in our stock, or modify any of our existing products with custom colors, dimensions or designs. Please write to contact us to explore the beautiful options we can create for you.

All of the prices listed on our website are wholesale prices. Our suggested retail pricing is a minimum of 2x wholesale cost, however, you may mark up our products as you see fit.

Matr Boomie is a small fair trade brand that focuses on bringing beautiful, handmade products to you. As a company, we do not track distribution or offer exclusivity by region. Our raison d’etre is to support our partner artisans in India by forging sustainable supply-chains and working to give back to their communities. We do this by growing their distribution channel. Thank you for your understanding!